Emotional Intelligence

prepare precursors that allowed the concept of great interest, were:

Thornike in 1920, who defined intelligence as "the ability to understand and manage men and women, girls and boys, and act wisely in human relations"

In 1983, Gardner reformulated the concept of intelligence and develops the Multiple Intelligence, two types of intelligence relating to the social and emotional competence of individuals: Interpersonal Intelligence and Intelligence Intrapersonal and defined as follows:

Interpersonal intelligence: "Interpersonal Intelligence is built from a nuclear capability to sense distinctions among others: in particular, contrasts in their moods, temperaments, motivations and intentions: In more advanced forms, this intelligence allows an adult business read the intentions and desires of others, even if they are hidden ... "

Intrapersonal Intelligence: This is "the knowledge of the internal aspects of a person: access to one's emotional life, one's own range of feelings, the ability to discriminate between emotions and finally put them a name and use them as a means to interpret and guide their own behavior "

Saloverey psychologists and Mayer in 1990 from the universities of Harvard and New Hampshire respectively, the interpersonal intelligence defined as "a kind of social intelligence that involves the ability to monitor and understand the emotions and those of others, to discriminate among them, and use information to guide the thinking and actions of one. A subset of social intelligence that involves the ability to control feelings and emotions as well as those of others, to discern this information to guide them our thinking and actions "

These ideas are echoed by Daniel Goleman in 1996 and develops the thesis that interpersonal intelligence is "the ability to discern and respond appropriately to the moods, temperaments, motivations and desires of others" and believes Intrapersonal Intelligence is "the ability to make contact with one's feelings, to discern between them and use this knowledge to guide our behavior"

Later, Goleman writes in his book, Emotional Intelligence in the company in 1998: "The term Emotional Intelligence refers to the ability to recognize our own feelings and those of others, motivating and managing emotions well in ourselves ourselves and our relationships "

Given these considerations, we can say that emotional intelligence is an ability that has or can develop the individual to create positive outcomes in their relationships with themselves and with others.

However, others define it as "a skill that allows us to understand and manage our own feelings, interpret or deal with the feelings of others, be satisfied and effective in life, while creating mental habits that favor our own productivity "

We know that emotional intelligence is divided into two stages:

Intrapersonal Intelligence: (based on self-recognition).

It is the ability of the individual to understand and identify their emotions, and know how it moves around subjective emotions.

This stage works 3 phases: Awareness: Ability to recognize what is happening in our body and what we are doing. It involves recognizing our own moods.

Factors that depend on the self are:

Emotional Awareness: Identifies own emotions and the effects they may have.

Correct self-assessment: Knowing one's strengths and limitations.

Self Confidence: Strong sense of self worth and ability.



Self-regulation: Refers to manage their own moods, impulses and resources, knowing recover from the emotional strains and control our feelings and adapt to circumstances.

Consists of five emotional attitudes:

Self: Keep under control the tension and harmful emotions.

Trustworthiness: Maintaining standards of honesty and integrity.

Conscientiousness: Taking responsibility of individual performance.

Adaptability: Flexibility to react to changes.

Innovation: Openness and willingness to ideas and novel approaches.



Motivation: Referred to the emotional tendencies that guide or facilitate compliance with the established goals.

The motivation is composed of four emotional attitudes:

Desire for victory: Interest-oriented to improve or meet a standard of excellence.

Commitment: Aligning with the goals of a group or organization.

Initiative: Readiness to react and exploit opportunities.

Optimism: Persistence to achieve goals, despite barriers and setbacks that can occur.



Interpersonal intelligence: (focused on how we relate).

It refers to the ability of the individual to understand the emotions of others and act in harmony with them.

This stage works with the following emotions:

Empathy: The ability to capture the conscience and feelings, needs and interests of others and from their perspective, to know what they want or what they need and cultivate an affinity with a wide range of people.

Stand on empathy five emotional attitudes:

Understanding others: Sensing the feelings and perspectives of others and interested po concerns.

Helping others to develop: Realizing the development potential of others, strengthen their skills and stimulate their capacity.

Service Orientation: Anticipating, recognizing and meeting needs of others.

Leveraging diversity: Developing and opportunities through diverse people.

Political awareness: Interpreting the current social, political and emotional power group and the relations among its members.





Social skills: set of behaviors, as evidenced in relations with other beings to induce desired responses.

Comprise eight emotional skills:

Influence: Devising effective tactics of persuasion.

Communication: Practice good listening and develop compelling messages.

Conflict management: Knowing how to negotiate and resolve disagreements that arise within a group.

Leadership: Ability to inspire and guide individuals or groups.

Change Catalyst: Initiating or managing new situations.

Establish links: Feeding and strengthen relationships.

Collaboration and cooperation: Working with others to achieve shared goals.

Computer Skills: Being able to create synergy for the persuasion of collective goals.



The importance of Emotional Intelligence in Organizations is that it provides important tools for the individual can develop in a competitive world, changing, demanding and globalized.

Individuals high rise faster in their careers are those that have a higher coefficient of Emotional Intelligence as "Emotions determine the performance level that we are able in a state of emotional balance or imbalance, as well as determine what type maintain relationships with our subordinates (leadership), with our superiors (adaptability) or with our peers (teamwork). Emotions determine how we respond, communicate, behave and function at work or business.

Keep in mind the information provided to us emotions, we can change our behaviors and thoughts to transform situations, this is of great importance for the workplace: "The key is to use emotions intelligently which is precisely what we mean by emotional intelligence to deliberately make our emotions work for themselves, so to help us control our behavior and thoughts for better results "